“AGAT+” ensures that all products have been manufactured pursuant to relevant reference documents and are of the highest possible quality.
1. We provide 2-years warranty for PVC profiles used to manufacture the above mentioned “AGAT+” products.
Detailed warranty conditions for PVC joinery:
- lasting colours;
- resistance to deformations;
- durability of seals;
- internally clean panes.
2. Provided warranty is valid only if the assembly is carried out in compliance with good engineering practices and provided that temporary maintenance works will be conducted during the warranty period pursuant to the Manufacturer’s recommendations, i.e. adjustment and maintenance of fittings and seals.
(NOTICE! Fittings adjustment will be carried out by the FITTER and shall not be subject to any warranty claims whatsoever).
3. Warranty does not cover:
- mechanical damages and resulting defects;
- damages and defects caused due to improper operation;
- mechanical damages of the panes;
- optical phenomena known as “Newton’s rings” (rainbow effect), which are typical of thermoflat insulated panes,
4. Any product defects arising from the fault of the Guarantor shall be removed free-of-charge within the following time limits:
- not later than 14 days from the complaint date, if repair works may be carried out without spare parts replacement;
- not later than 30 days from the complaint date, if repair works require spare parts replacement, whereas the Guarantor decides whether replacement is required.
5. All complaints should be submitted in the retail store where the product was purchased.
6. Complaints will be processed provided that customer submits a valid purchase order (receipt, invoice).
7. Warranty period shall be extended by the complaint processing time, if the customer was not able to use the product subject to a complaint.
8. If the revealed defects are not subject to the free-of-charge removal within the meaning of the warranty provisions, the Guarantor commits to remove such defects for additional remuneration agreed in a separate agreement.
9. The warranty is valid only in Poland.